PAB Systems
PAB’s unique system allow its clients to sell boiler insurance and manage claims by using PAB’s comprehensive boiler database that includes detailed, invaluable information about all boilers ever made and manufactured.
PAB's systems offer its clients the opportunity to sell your fully flexible and bespoke products to the following core markets .
- Homeowner properties
- Private Landlord / tenanted properties
- Social housing
Sales and Underwriting Module
Features
The module is web based and allows PAB clients to sell boiler and heating cover in the home, over the phone or directly off your own website.
The products or policies you want to offer can be configured by:
- Pricing contract by the specific boilers estimated reliability (‘Risk based pricing’)
- Pricing variances by postcode and address information
- Certain brands/models or types of boiler you may not wish to cover (‘Decline rules’)
- Excesses (either mandatory or optional)
- Cover levels (boiler only cover or full central heating cover)
- Payment plans (PAB has many different payment plans available to the customer)
The policy can either be a maintenance plan or an insured product and the systems can integrate into insurers or finance functions as appropriate.
The sales system integrates directly into direct debit and card processing software as part of the customer sales journey.
The systems also enable policy documents to be issued, annual service visits to be booked and for renewals to take place on the anniversary of the customer’s policy.
Benefits
The systems are fully flexible and have allow new products to be launched quickly for PAB clients.
As the systems are web based, this allows any PAB client to access the systems by any device type.
The underwriting rules can be adjusted by PAB as and when a client wishes to make a change, enabling a PAB client to change contract pricing on new business quickly or changing which boilers, postcodes, cover levels they wish to offer.
Claims Module
Features
Web based systems that are configurable for each PAB client.
The system has detailed information on each boiler held so that when a customer claims, the PAB client will know what type of boiler it is, whether the boiler has fault codes and what the codes mean, available soft fixes to resolve the breakdown and additional key data that assists underwriting and finance departments to manage risk better.
The claims module integrates seamlessly into card processing technology that means any excess due on the policy can be collected.
The claims module automatically updates the sales module which means that the reliability of each specific boiler is continually reassessed and priced accordingly.
Benefits
Enables clients to administer claims more effectively by fixing faults over the phone therefore removing the need for an engineer’s visit.
Enables a PAB client to factor in previous claims experience to any new business or products that the PAB client wishes to offer to its customers.
Deployment Module
Features
Deployment rules can be configured within the claims module that enable you to deploy work based on differing criteria e.g. postcodes, repair types, specific boiler type, fault codes.
The deployment module can then be updated as the repair or annual service progresses, should the customer call in to gain a status update.
To close the claim down, all parts fitted are recorded by specific part code which then gives visibility of the cost of the repair and assists in developing your understanding of which parts are required to fix certain fault types.
Benefits
Allows a PAB client to configure how work flow arising from a policy is deployed and managed to completion.
The PAB systems enable a PAB client to store and generate sophisticated levels of management information, which will drive underwriting and operational efficiencies.
Customer Service Module
Features
This module enables a PAB client to perform administrative changes e.g. changes of address, payment information, payment dates, cover levels or customer details.
Other functions covered within the customer service module include cancellations, complaints, and other areas of general policy administration.
Benefits
This module allows a PAB client to action all common customer service activities, keeping the policy fully up to date and accurate.
